Newt is a huge fan of Felix Lickins cat treats but recently I've not been able to find any in the shops. After exhausting every supermarket and pet shop in my area I emailed the customer care team at Purina asking if they were still making them. Unfortunately they have stopped manufacturing them but they sent me a letter apologising for disappointing Newt (with no trace of sarcasm!) and a load of vouchers so she can try out some of their other products.
Although I was tempted to email them a picture of Newt saying 'Look at her little face! How could you do this to her?!!' I thought the vouchers and the letter of apology were a lovely gesture.
I just thought I'd share this, sometimes 'putting on my mad cat lady hat' (as my husband calls it) pays dividends!